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About the Role
We’re seeking a skilled and friendly Front Office Executive to join our team at [the Foundation].
You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to handle administrative tasks and support other departments in everyday chores.
Your role
• Handle the front desk and maintain visitor records.
• Manage administrative chores and organizational tasks.
• Create a welcoming, professional environment for clients and customers.
Your tasks
• Managing the reception area and ensuring the office is neat and tidy.
• Greeting and welcoming clients, customers, and visitors courteously and professionally.
• Answering phone calls and directing them to the appropriate staff member/department.
• Handling incoming and outgoing mail and packages.
• Taking care of general everyday tasks like scheduling appointments, organizing files, and maintaining office supplies.
Requirements
Required skills and qualifications
Bachelor’s degree in any field.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and great organizational capabilities.
Competency in managing time and solving everyday problems.
Customer-oriented mindset with a passion for providing exceptional service.
Fluency in English, and French.
Preferred skills and qualifications
1–2 years of experience in a similar job or other customer-service roles.
Proficiency in using computers and other office equipment.
Willingness to work in a fast-paced environment with multitasking ability.
Basic knowledge of Microsoft Office (MS Word and MS Excel).
About the Company
We are a dedicated Not-for-Profit organization working to eradicate poverty and create employment for youths and the underprivileged every year through our services by merging intensive ICT programs with sustainable development on a one-person-at-a-time basis.